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Last updated 2025

This page outlines the shipping and returns policies of rusticmysticus.

All orders placed through rusticmysticus are fulfilled and shipped under Golgi Yapım , operated by Alican Çizmeci .

Shipping Information

All orders are shipped from the following address:

Zühtüpaşa Neighborhood

Şefikbey Street No. 3

Kadıköy, Istanbul

Turkey

We work with ShipEntegra as our shipping integration and logistics partner to ensure reliable domestic and international delivery.

Orders are typically prepared and dispatched within up to 2 business days after purchase.

Estimated delivery times after dispatch are 5 to 15 business days , depending on destination and customs procedures. These timeframes are estimates and may vary due to factors beyond our control.

An express shipping option may be available at checkout for faster delivery.

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer.

Rusticmysticus is not responsible for delays caused by customs processes.

Returns and Exchanges

Due to the nature of our products, returns or exchanges are not accepted once an order has been shipped.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photographs of the issue. We will review the case and arrange a replacement or refund when appropriate.

Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been shipped.

Once an order has been dispatched, cancellations are no longer possible.

Lost or Delayed Shipments

Rusticmysticus is not responsible for lost, delayed, or misdelivered packages caused by shipping carriers, customs authorities, or incorrect address information provided by the customer.

If you experience an issue with your shipment, please contact us and we will do our best to assist.

Contact

For questions regarding shipping or returns, please reach out via the contact form on our website.